This also depends on the type of transaction. Depending on confirmations on the blockchain, the transaction is completed within the hour. If you experience a delay, please reach out to us on firstname.lastname@example.org. We’ll be happy to help.
The speed of confirmations on the blockchain determines delivery to your account. Once bitcoins have been released, BitPesa cannot reverse the transaction or speed it up. Though rare, confirmations may take longer than an hour. If this happens, please just keep checking. The transaction will definitely complete.