I am having trouble uploading my ID to BitPesa. Why?

Please ensure you have followed these steps:

  1. Scan or take a close-up picture of your ID with all four corners visible.
  2. Make sure you can clearly see your name, date of birth and photo.
  3. Save the scan or photo to your computer in PNG, JPEG, PDF or GIF format.
  4. Make sure the file size is under 3MB.
  5. Try a different web browser. We recommend Google Chrome or Mozilla Firefox.


If you still have a problem uploading your ID, please contact our customer service team to troubleshoot.

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