The bank transfer should be processed within the hour. If there is a delay, please write to firstname.lastname@example.org and we’ll be happy to help troubleshoot.
The speed of confirmations on the blockchain determines delivery to your bank account. Once bitcoins have been released, BitPesa cannot reverse the transaction or speed it up. Though rare, confirmations may take longer than an hour. If this happens, please just keep checking. The transaction will definitely complete.